Speak directly with the lead on your project
No messages passed down a chain: replies on business days, and a stated time for the initial read on complex items.
Three channels — WeCom is the fastest
Replies on business days. Weekend messages are handled first thing the next business day.
WeCom (fastest)
Add WeComTap the card to open the add-contact page, then send a one-line brief: "product + current blocker". An initial read is returned first.
support@earcent.com
Best for detailed material: product literature, current systems, intended scope.
Response time
Same-business-day reply. For complex items, a stated time for the initial read — never silence.
Coverage
Nationwide in China. Remote-first, with on-site support arranged when warranted.
Scan to reach the lead directly
Replies within an hour on business days; weekend notes handled before 09:00 the next business day.
- One-to-one; the same lead owns the engagement end to end
- Send product material, contracts, system screenshots directly
- Group chat, voice, screenshare — whatever suits you
Long-press to recognise / screenshot to scan in WeChat
Add on WeChat
Long-press to recognise / screenshot to scan in WeChat
Three points to include in the body
No formal format needed. Three lines are sufficient:
- What you make or sell, or the industry you operate in
- The single most pressing blocker right now
- The state you wish to reach within three months
Keep the body under 200 words; follow-up questions will be asked by the lead.
On consultation
Consultations are complimentary. No sales calls.
If our involvement is not actually required, we will suggest who to contact and the rough budget to plan for.